UPDATE 3: Over a week without hearing back from anyone. I even sent a message to corporate at the same time of my original posting and have heard NOTHING. So much for City BBQ and their great customer care. I am VERY disappointed in their lack of response.
UPDATE 2: 5 Days without hearing from anyone.
UPDATE 1: It's been 3 days since the 'owner' said I would hear from someone "very soon". I haven't heard from anyone.
DO NOT GO HERE! Hannah and Skylar left much to be desired. They forgot my sides of ranch and honey mustard so I had to go back. When I called I was told that it would be ready for me when I arrived. IT ABSOLUTELY WAS NOT. I had to wait for more than 10 minutes. When I called to complain I spoke with Skylar who had the nerve to tell me that their food stays pretty hot so it should be warm when I got home. It would never have been as warm as it should have been and I find that comment highly disrespectful. I requested the manager (Hannah) who Skyler *immediately* said was unavailable but would call me back before closing. That didn't happen so I ended up calling after closing and Hannah picked up right away, clearly knew of the issues but somehow hadn't returned my call? She said the call center did not tell her that she was supposed to have it ready before I got there. Today I called and spoke to the exact same call center representative as that night who told me that the expectation is and has always been that they have whatever was missing ready for the customer by the time they get there. I had told her I'd be there in 2 minutes and that she had relayed that to Hannah.
Additionally when I spoke to Hannah, I told her we always order the more cowbell sandwiches which never have fat on them but this time the meat was ALL fat. None of it was edible. There was 1 green pepper on each sandwich and no onion. She told me that's typical and that I should order it lean next time. There was not one piece of real meat. It wasn't stacked like usual. It was quite literally just 1 piece of fat on each sandwich and completely inedible. I went out and got something else for dinner.
Dublin and Grove City are so much better. I'd rather drive to the opposite end of town than drive 5 minutes up the street to this one.
Shame on you both, neither of you should be managers. You need some serious quality control and customer service training. I'll be contacting corporate.
Good day
